Great service starts long before the guest arrives.

I’ve chosen to Normalize Great Service as the focus of my business.

You know… 

boring basic standards first,

serve like you own the place,

calculating the cost of mediocre service & converting it to profit.

And I do all these based on a Human Resources background! 

Born & Raised!

When I got my first job as Training Coordinator in luxury hospitality I knew nothing about hospitality. A great investment of trust from my leader and 6 months of cross training in operations helped me get started. 

Still grateful for that chance 🤩 !

Since then I directly served the guests many times.

Big events. Lateral service. Christmas Galas. Hotel openings. Manager on Duty. Lobby ambassador.

But I don’t have the endurance of a front liner, who day after day, guest after guest has activated the extra special skills that make hospitality great and put on that “it’s all about you” emotional mask! 

That’s why I don’t romanticize operations. I understand & respect it but do not single it out.

What I DO have is the resilience of an HR leader who helped the front liners put down their load and recharge so the guest only see the memorable experiences.

And I did, directly served, thousands of employees. 

With the same, if not more care as for a VVIP guest.

Across 3 different countries. Over 60 nationalities.

And this makes my mindset different.

All inclusive: I think like a guest, act like a leader, and build like true HR.

And yes, my expertise is in HR.

Hiring, onboarding, engagement, disciplinarians, employee development, recognition, reports, HR audits. Oh, and calling 400 employees from 60 different countries by their names. Every day.

And although I wasn’t the one delivering room service at 3AM or fixing breakfast buffets after a guest meltdown, 

I’ve helped build the kind of teams who could: with grace, precision, and a full tank of motivation.

 That’s why I don’t train service as a script. 

I train it as a system.

Always from the inside-out.

❤️ Love your guests enough to put your employees first!

That’s the HR I’ve always done.

And that’s the luxury service I know how to build.

If the service isn’t consistent, don’t blame the front. 

Fix the foundation!