10 Weeks to 5-Star Service & Pockets for Customer Facing Employees

This is not your average "smile more" checklist. This 10-week journey gives you one specific behavior and one key customer touchpoint each week to help you serve smarter, stand out, and earn more tips. Small changes, big results. You'll test, apply, and track your progress in real time. You don't need permission from your manager, just the decision to show up 1% better each day. This program is for service pros who want to leave "just okay" behind and step into that “Wow, I’ll definitely tip them” zone.