I help businesses that
love their customers
deliver a 5-star experience
by prioritizing the employees
and turning them into service superheroes!
*cape not included
Luxury hospitality secrets, applied where they matter most: your people and your clients!
Great service =
Higher revenue
Clients spend more when they feel seen, respected, valued instead of only “processed”. It’s not my opinion! It’s a studied indicator.
Great service =
Solid reputation
People don’t leave bad reviews for the location but because someone on your team didn’t care enough.
Great service =
Clients who return
If the service isn’t worth it, they don’t come back. Simple. And no loyalty cards will fix it.
Great service =
More referrals
People only recommend businesses that make them look good. If they’re not sending friends your way, they don’t trust you enough.
Great service =
Employees who stay
People quit because they’re tired of putting out fires or apologizing for things they didn’t cause. That costs you time, money, and sanity.
Great service =
Higher tips
Tips follow care, not effort. If your team looks bored, disconnected, or cold, guess what your customers feel?
The cost of INACTION
You may already be paying for less-than-great service. Just not in invoices.
Let me show you exactly where you can make more money with better service by adapting hospitality leaders’ standards to fit your business needs and budget.
Welcome to The HR Lobby!
I am Cristina DRĂGAN, independent, hand-on HR Hospitality Consultant, passionate about human resources and personalized customer service.
I’ve spent the last 17 years in the kind of roles that make you both fall in love with people and question your career choices on the same day: corporate training, HR leadership, and customer experience in luxury hospitality.
Thirteen of those years were in hotels where service isn’t a department, but the whole brand, places like The Ritz-Carlton and Marriott.
The rest? I’ve been working with companies that depend on customer loyalty, reputation, and the quiet power of internal culture. Only this time, from the outside in.
What I do now is simple, but not easy:
I help businesses stop throwing around words like “excellence” and start building habits that actually deliver it. I create tools, workshops, and strategies that shift how people work together, not just how they smile at clients.
Because I know from experience that if the back office is a battlefield, the front desk doesn’t stand a chance.
Source: 123FormBuilder