I train teams to serve like they own the place. In the messy, profitable, everyday kind of way. I am so confident because for years, I’ve...

I’ve trained thousands of employees in 5-star brands. And the most underrated skill I saw was knowing when to break the script. It takes...

I get great service you get more money! We ate at the same place three times on a city break last weekend! Simply because the service...

I worked 13 years in HR & Guest Experience in 5-star hotels.  At that level, if one employee hesitated, looked unsure, or used the wrong tone with a guest, we could lose thousands of euros in a single day. Because one moment of indifference or mediocrity can destroy trust, damage reputation, and stop high-value clients & employees from coming back. Now I work WITH customer-facing businesses in Romania. The biggest difference: NO ONE BOTHERS TO CALCULATE THE COST. The cost

I’m in that phase where my collected mix: luxury hospitality, high performance HR and lately entrepreneurship & consultancy, finally makes sense. And these are only the MACROS! Business acumen, expertise you can easily see on the LinkedIn profile. Imagine the Micros! The meta-competencies.

We love to complain about tourism, hospitality & service industry in Romania.  And not just about hotels anymore, butt every small...

💊 My consultancy services are definitely a VITAMIN! I help you build the kind of cultural health that prevents the pain in the first place. Pills are reactive. My work is preventive. A one-time training to “fix customer service”? A pill. A shiny HR process to suddenly boost engagement? Also a pill. So I don’t sell pills. I work on service mindset, not service scripts.  I am the consultant leaders bring in when they finally decide to get serious about long-term excellen

Dear service professional, When I walk into your space as a customer, I expect my job to be over and yours to begin. Too often I still end up doing things you should’ve handled. Most times it’s subtle. But it adds up: small tasks, tiny hesitations, avoidable frictions. What is my actual job, as customer? Show up Be respectful Have a bit of patience Pay for the experience Leave feeling better than I came That’s the contract. Everything else is your job.

Leaders, love your customers enough to put your employees first!

There’s something special about people who work in hospitality. It’s not just their ability to carry three plates while smiling at an impatient guest. It’s something deeper that you don’t find in every industry.

New identity: my March version of women-power-themed marketing! Inspired by the book on emotional intelligence I’m reading 💙 (Permission...

Guests love the show, We love the preparation! Creating Experiences requires a great MIND & HEART Coordination and that’s far from being...

Sleep when the baby sleeps!, Eat when baby eats!, well, no longer a baby but the advice keeps coming – work when the toddler plays! For...

I am so sensitive to this!   Being a leader taught me how to spot a great team culture fast.   When I felt comfortable enough to laugh...

HR Management in Luxury Hospitality sounds (and many times is) very glamorous! And I know that by saying this, I’ve probably just...

The 5* Mindset Workshop is about well-being at work. In my whole career as HR in Luxury Hospitality, maybe there were 20 times I can...

🙄Skeptical. Definitely surprising. Sometimes even inappropriate! This is how one of the basic luxury hospitality principles I share in...

Although owning a completely non-hospitality business, the owner wanted an original training session for a team of industrial engineers...

It took me a lot to feel worthy enough to publish the kind words and testimonials I received as a first-time solopreneur… Because as a...

At least I choose to see it that way and live the devil jobless (as if…). In my line of work, attention to detail is about INTENTION, not...