I know from experience that satisfied, engaged, and appreciated employees are more productive, confident, and exceed customers’ expectations naturally.
Because I take pride in personalization, let's find out what works best for you and your unique business before making any decision!
Send me an email and I will take it from here!
Unique Blend
15years of HR Expertise & Luxury Behaviors Training
International & Luxury Environment Exposure
JW Marriott | The Ritz-Carlton | Dubai | Venice | Bucharest
Niche Approach
I bring Luxury Hospitality Concepts to non-hospitality businesses.
HR
Hospitality Consulting
Because your team deserves simple, clear, efficient processes!
Recruitment & Onboarding Find the right people, bring them in smoothly, and set them up for success from day one. No more “sink or swim” starts. Performance & Development Ditch outdated reviews and build a system that actually helps your team grow (without the eye rolls). Engagement & Retention Happy employees stick around. I design recognition programs, surveys, and events that keep your team motivated.
I FIX
> Hiring that feels like a guessing game > New joiners left to “figure it out” on their own > Performance reviews that check boxes but don’t improve anything > Employee engagement that’s more talk than action
Service Behaviors Workshop
Because customers remember how you made them FEEL!
Service Behaviors Workshops Interactive, real-world training to help employees deliver service that feels effortless (but is actually very well thought out). Reinforcement Actions for Training Sessions Training doesn’t end when the session does. I design follow-up strategies like daily rehearsal guides, refresher modules, wow experiences collections, reviews based competitions, incentive systems, or practical challenges to make learning stick and turn new skills into daily habits. Mystery Client Audits & Review Analysis I put your service under the microscope to spot gaps and fine-tune the details that turn good into great.
I FIX
> Inconsistent service that depends on who's working that day > Employees who "go through the motions" instead of creating great guest experiences > Training that doesn’t stick, or worse, doesn’t happen at all > Negative reviews that could’ve been avoided with better service > Missed revenue opportunities because of weak customer interactions
The5-Star MINDSET
I bring luxury hospitality to your non-hospitality business. Because a five-star mentality starts with how employees treat each other.
Content & Logistics This workshop blends luxury service principles with practical, hands-on experience adapted to your workplace and industry. Your team will learn 5* behaviors that are relevant to their every-day activities and interactions, practice with personalized roleplays, and engage in fun competitions. Logistics & Takeaways Logistically, we’ll kick things off with a needs assessment and goal-setting to customize the workshop for your business. Delivered in a 5-7 hour session (breaks included), each participant gets a personalized handbook, a certificate, a development plan, and a reinforcement plan with 2-3 initiatives to keep the momentum going. Ideal number of Attendees: 15/group.
I FIX
> The low-to-none personal ownership in creating positive experience > Team dynamics that lack energy and collaboration > Employees stuck in "just doing my job" mode > Missed opportunities for proactive problem-solving > Employees who don’t go the extra mile for colleagues or clients > Communication gaps that create unnecessary friction
Personalized education
DESIGN & dELIVERy
Because one-size-fits-all never fits well!
I design and deliver personalized workshops rooted in 5-star hospitality principles. No boring lectures, just interactive, real-world learning.
And it’s not a touch&go kind of training - I focus on long term goals, making sure you have follow up actions and reinforcement plans too.
Role-Playing & Scenarios | Behavior-Based Coaching | Gamified Challenges & Reinforcement Strategies
Employee-Focused Training > Teamwork & Collaboration > Effective Communication > Emotional Intelligence > Conflict Management > Handling Complaints > Offering & Receiving Feedback
Customer-Focused Training > Using the Guest Names > Creating Emotional Connections > Anticipating Customer Needs - Planned & Spontaneous > Collecting & Using Guest Preferences > Delivering Consistent Excellence > Turning Complaints into Opportunities
who do I work with?
Leaders who love their customers enough to put their employees first!
Business owners of small & medium-sized, customer- facing companies, with limited access to resources or fancy tools but big dreams for service excellence.
Hospitality-inspired businesses outside of hospitality (private clinics, beauty & wellness studios, retail, etc.).
how
Do I work?
I take the behaviors & concepts that make luxury hospitality so great and adapt them your business (sometimes unexpectedly different industries) in a simplified form and a personalized way.
Of course, we start with a discovery call, zoom, face to face meeting, what better suits you, but this is essential!
1-to-1 with Business Owners
Focused sessions to approach your HR, training, and service challenges.
Project-Based Support
From hotel pre-opening to opening HR setup and beyond (mass recruitment & onboarding).
Personalized Workshops and long term Educational Programs
Engaging sessions and well designed reinforcement plans for your team, all rooted in 5* hospitality concepts.
Hands-On HR Partner
Working with your HR team on project-based support to make things happen - employee relations, recognition, engagement, performance.
Service Audit & Action Plan
Mystery shopping & feedback to upgrade your service game.