Normalize Great Service.
The 5 Week Plan
A detailed, practical guide, inspired by 5* hospitality best practices, for entrepreneurs and small-business owners to better serve their employees and customers.
It leads with the vision that great quality service should be normalized, making it possible to have attentive and professional interactions across all customer-facing businesses, regardless of their scale and level of luxury or simplicity.
Along with a structured and practical approach to change, allocating the necessary importance to the follow-up steps as well (reinforcement and celebration), the guide includes:
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Self-audits to assess the current state of your employee engagement or customer satisfaction;
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A Facilitator Guide to help you streamline the training;
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A Participant Workbook to serve as the foundation for your team members' training;
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An abundance of examples to inspire you, based on a practical study case;
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Useful exercises and templates to support your team’s efforts.
Download a Free PDF Sample!
"I greatly appreciate the content, accuracy, rich examples, details, and in-depth treatment of each topic.
So valuable! It would be wonderful to normalize the concepts and practices you mention.
And like Erasmus said, “There is no joy in possession without sharing.”
A collection of common-sense customer service practices for self-learners and self-starters, business owners, entrepreneurs, servicepreneurs and freelancers, service professionals, managers and leaders, and why not, for all of us, the customers!
EPUB format compatible with all eBOOK Reader APPs
180 A4 Pages
How will I receive the eBook?
Shortly after the purchase, you will receive an email with the transaction details and the download link!
This is an automated process, so if you have any questions, please contact me at contact@thehrlobby.com
