Cross-Industry Inspiration - a local story.

I could not be more convinced and inspired about the impact of my business idea, after the recent experience with one of my clients.

I did not think that far when I planned to offer my hospitality training experience across multiple industries. This is another proof that you continuously learn from your customers if you are prepared to accept the discomfort of unexpected and unexplored territories.

Cross-industry inspiration is the act of borrowing insights, strategies, and practices from sectors that may seem worlds apart from your own. It's about recognizing that innovation knows no boundaries and that the most stimulating ideas often come from surprising combinations.

It is refreshing to see how a business owner (industrial engineering supplier) with no connection to the hospitality world or daily direct customer interactions, cares that much for the employees, their work environment, and their ability to serve each other, that challenged me to personalize a training session for the team based on 5* Hospitality Service Behaviors.

And this happened before any attempt of mine to sell anything!

Because they know the value and quality they offer! And instead of confining themselves to the industrial sector's conventional practices and mindsets, they dared to look beyond, seeking insights from an entirely different world. And this is not about engineers becoming engagement fairies, it's about better anticipating needs, observing the details that matter, delivering the best version of their actions, and choosing to respond assertively every day.

This reminds me of the story of Steve Jobs involving The Ritz-Carlton in training Apple Store employees, particularly those working in the Genius Bars (technical support, troubleshooting, and repairs for their Apple products), in the early 2000s, as Apple was preparing to launch its first retail stores. Jobs believed that the quality of customer service should be as meticulously crafted as the products themselves.

Now, my client is not Apple and I am not The Ritz-Carlton (not officially but forever wholeheartedly), but to see this kind of vision, at the local level and in the sector of small and medium businesses is very encouraging for my ideal of a world where quality service is the normality not the exception.