I worked 13 years in HR & Guest Experience in 5-star hotels.  At that level, if one employee hesitated, looked unsure, or used the wrong tone with a guest, we could lose thousands of euros in a single day. Because one moment of indifference or mediocrity can destroy trust, damage reputation, and stop high-value clients & employees from coming back. Now I work WITH customer-facing businesses in Romania. The biggest difference: NO ONE BOTHERS TO CALCULATE THE COST. The cost

I’m in that phase where my collected mix: luxury hospitality, high performance HR and lately entrepreneurship & consultancy, finally makes sense. And these are only the MACROS! Business acumen, expertise you can easily see on the LinkedIn profile. Imagine the Micros! The meta-competencies.

💊 My consultancy services are definitely a VITAMIN! I help you build the kind of cultural health that prevents the pain in the first place. Pills are reactive. My work is preventive. A one-time training to “fix customer service”? A pill. A shiny HR process to suddenly boost engagement? Also a pill. So I don’t sell pills. I work on service mindset, not service scripts.  I am the consultant leaders bring in when they finally decide to get serious about long-term excellen