I worked 13 years in HR & Guest Experience in 5-star hotels.  At that level, if one employee hesitated, looked unsure, or used the wrong tone with a guest, we could lose thousands of euros in a single day. Because one moment of indifference or mediocrity can destroy trust, damage reputation, and stop high-value clients & employees from coming back. Now I work WITH customer-facing businesses in Romania. The biggest difference: NO ONE BOTHERS TO CALCULATE THE COST. The cost

💊 My consultancy services are definitely a VITAMIN! I help you build the kind of cultural health that prevents the pain in the first place. Pills are reactive. My work is preventive. A one-time training to “fix customer service”? A pill. A shiny HR process to suddenly boost engagement? Also a pill. So I don’t sell pills. I work on service mindset, not service scripts.  I am the consultant leaders bring in when they finally decide to get serious about long-term excellen

There’s something special about people who work in hospitality. It’s not just their ability to carry three plates while smiling at an impatient guest. It’s something deeper that you don’t find in every industry.