How can I help you?

The 4 most common problems I can solve for small businesses in my community, by breaking down my universal promise, “Using simplified hospitality concepts I help employees find value in their work to better serve each other and the customers.”, into specific solutions:

💰 The first issue clients mention is a lack of resources (time, know-how, people, money, space, etc.) to do…. well, anything else than the specific job-related tasks.

“I own a small company (up to 20 employees), I don’t have training budgets, people who can organize activities, or time to sit down and talk to everyone about their performance!”

Maybe a cross-training, a job rotation system, or a microlearning sessions calendar would work better than classical training to ensure skills diversity for your team members.

An ongoing, digitally assisted, simplified, and bi-directional feedback process could help you be up to date with employee’s concerns or achievements and offer you specific guidelines when formulating feedback.

🔔 The training does not work: “I sent my employees to all kinds of teamwork training and sales workshops but they don’t work! I could not see any changes after!”

That’s why I focus on creating an education system within your small business (all my programs contain personalized reinforcement actions and recognition ideas), and not only delivering a training/workshop session.

How is education different? It requires consistent reinforcement and recognition to turn what the employees learn (in a training session) into practice and skills.

🆕 Identifying change: “I don’t even know where to start, I just know my employees have no drive anymore!”

Sometimes it’s very hard to find the “WHY?”, and even more so, the diversity of “WHY” considering individual wishes and needs.

Here are some basic options: needs assessment discussions, simplified and anonymous engagement surveys, feedback focus groups, brainstorming sessions, etc.

I can help you decide and implement what’s best for your business and support the next critical steps: analyzing the results, selecting the best actions, implementing change, and measuring the impact.

📕 Lack of know-how, ideas, expertise, and best practices.

“I own this shop, but I am a cosmetician, I am not an HR person, and I don’t have the budget to hire one”

I have a 15-year collection of know-how, ideas, expertise, and best practices in Human Resources Management and Luxury Hospitality.

Let me bring them to your business in a simplified, personalized, and result-oriented style, so you can attract the best professionals for your team, create that work atmosphere that you desire, engage your employees, and delight the customers.

What all these clients have in common is the desire to make things better for their business, their employees, and their customers.

And I believe this is an amazing starting point!

What other issues do you think small businesses face when it comes to creating an employee experience?