How well were you served today?

By the barista at your usual coffee shop, the taxi driver, the gas station employee, the fitness center receptionist, the laundry shop assistant, or the supermarket cashier?  What about your boss or your colleagues, how did they serve you today?

If you don't recall, it could not have been great. If you remember, then it was either frustrating or beyond expectations. 

It's unrealistic to expect extraordinary service from every mundane transaction, I agree! 

Great service, on the other hand, should no longer be a 'nice-to-have' or a luxury but a necessary expectation in all the roles that we assume daily: customer, employee, business owner, servicepreneur, and many others.

What does normalizing great service mean to me?

As the customer, I expect an enthusiastic hello, a present smile, establishing and fulfilling needs (or offering suitable alternatives), a light conversation, and a sincere goodbye. 

As an employee, I expect support to overcome obstacles, guidance to make the best decisions, understanding of my needs, empowerment, and appreciation.

We all know that, unfortunately, the above actions do not happen automatically or with a consistency that would allow us to call them a normality or a routine.

Normalizing great service is our responsibility! It is defined by our reaction to poor and mediocre interactions, settling for low-quality transactions, and ignoring inattentive, even rude behaviors, thus enabling and normalizing them.

I would love to read your point of view: how do you react to poor or mediocre service? What do you do to normalize great service, daily?

#GreatService #CustomerExperience #ServiceExcellence #NormalizingGreatService #Servicepreneurs