The 5* Mindset

Although owning a completely non-hospitality business, the owner wanted an original training session for a team of industrial engineers and technical sales agents. 

His request was blunt and simple: "I want my employees to behave like the staff of a 5-star luxury hotel—toward each other and our customers! You teach 5-star service, right?"

I do! But... I had so many questions—why, how, where do I even start?

Luckily, the part after "I do" was silent, so I said, "What a great idea, let's do this!"

The workshop was sooo enthusiastically received. Participants were intrigued, surprised, and flattered by the principles we practiced that they engaged fully!

The biggest takeaway from their feedback? Treat everyone - colleagues, suppliers, deliverers, partners, and service providers - with the same courtesy and care as your best client!

At its core, this concept is already a successful approach.

High-end companies have understood the magic in the way employees behave, so they went straight to the source of beautiful, intentional, loyalty-generating behaviors - Luxury Hospitality. 

To mention just two examples:

>>> Before launching the Genius Bar, Steve Jobs enlisted The Ritz-Carlton Leadership Center to train the staff, aiming to replicate the hotel's renowned level of service.

>>> The luxury jewelry brand Cartier engaged The British Butler Institute to train their team, emphasizing refined service and attention to detail.

🧙‍♀️ I’m currently working on a fresh version of my website and a clear definition of what I offer, and I look forward to sharing the old & new with you!

And this will be a standout service in my portfolio: 

😎 "The 5* Mindset" - Personalized Luxury Behaviors Workshop for non-hospitality businesses!

❓ What do you think? Don’t we all deserve more valuable service in every aspect of our lives?