Why hire an HR Hospitality Consultant like me?

Here are the top 3 reasons!

✨ First, what do I say I do – “Using simplified hospitality concepts I help employees find value in their work to better serve each other and the customers.” 

What does this mean: 

I take my expertise, best practices, and resources from luxury hospitality. 

I simplify luxury service standards and HR practices so that entrepreneurs and small business owners with limited access to resources can implement them successfully.

I break down complex 5* service habits into gestures, mimics, words, and attitudes to make learning and practice transfer easier. 

And I make exhausting HR concepts easier to execute by focusing on personalization and genuine care for the employees.

⭐ Second, how do you know you need this for your company? Here are some signs:

• Customers complain about the service or you are struggling to attract and retain customers.

• Your employee turnover rate is high or they lack motivation and enthusiasm.

• You're facing increasing competition in the industry and you are unsure about how to stand out.

• Your business is expanding, and you want to maintain a high level of service.

• Your online reviews are very few and consistently average or below.

• Your service interactions lack personalization, human connection, and acknowledgment.

• You're looking to increase revenue and/or build a great reputation.

🌟 Is it worth the effort or the investment though? Here are some well-studied metrics (According to 123FormBuilder 2023 Customer Service Statistics):

90% of customers are willing to spend more when companies provide personalized customer services.

70% of the buying experience is based on how the customer is treated.

61% of customers would leave for a competitor after just one negative experience.

64% of businesses say they can notice sales growth due to good customer service.

81% of people claim that receiving good customer service makes them more likely to make another

purchase.

73% of business leaders report a direct link between a company’s success and customer satisfaction

🤩 Ah, and the top 3 reasons to work with a hospitality consultant, if you are a customer-focused business, regardless of your industry:

I bring objective and unbiased insights, identifying issues and opportunities that may be overlooked internally.

I have worked with amazing HR Teams, in industry flagship brands like JW Marriott and The Ritz-Carlton, being part of deeply diverse cultures across three different vibrant cities: Bucharest, Venice, and Dubai. 

Beyond quick fixes, I create sustainable processes and employee programs that continue delivering value over time.

❓ Think about it!

If you could simplify one HR process in your business, what would it be?

How would your business stand out if your service mirrored five-star luxury standards?