I lived what I teach. I was thinking lately how we all end up with these strange, unique blends of skills. Some on purpose. Some by...

We love to complain about tourism, hospitality & service industry in Romania.  And not just about hotels anymore, butt every small...

😨 For me this brought peace of mind but infinite more fire under my… feet!  I learned this Q recently: What do I sell, a Pill or a...

Yes, you guessed, I was inspired again.  This time by my own frustration, but that’s ok too! 🦸‍♂️ Dear service professional, When I walk...

When I moved back to Romania 2 years ago and opened my consultancy, I was filled with excitement. After five years in Dubai’s top...

There’s something special about people who work in hospitality. It’s not just their ability to carry three plates while smiling at an...

New identity: my March version of women-power-themed marketing! Inspired by the book on emotional intelligence I’m reading 💙 (Permission...

Guests love the show, We love the preparation! Creating Experiences requires a great MIND & HEART Coordination and that’s far from being...

Sleep when the baby sleeps!, Eat when baby eats!, well, no longer a baby but the advice keeps coming – work when the toddler plays! For...

I am so sensitive to this!   Being a leader taught me how to spot a great team culture fast.   When I felt comfortable enough to laugh...

HR Management in Luxury Hospitality sounds (and many times is) very glamorous! And I know that by saying this, I’ve probably just...

The 5* Mindset Workshop is about well-being at work. In my whole career as HR in Luxury Hospitality, maybe there were 20 times I can...

🙄Skeptical. Definitely surprising. Sometimes even inappropriate! This is how one of the basic luxury hospitality principles I share in...

Although owning a completely non-hospitality business, the owner wanted an original training session for a team of industrial engineers...

It took me a lot to feel worthy enough to publish the kind words and testimonials I received as a first-time solopreneur… Because as a...

At least I choose to see it that way and live the devil jobless (as if…). In my line of work, attention to detail is about INTENTION, not...

You ignore the basics, they expect perfection.  You make promises, they hold you accountable.  You think only of yourself, they demand...

Here are the top 3 reasons! ✨ First, what do I say I do – “Using simplified hospitality concepts I help employees find value in their...

Some even say "Either you care or you don’t", and as far as “genuine” goes, it is only for luxury businesses. However, in the hospitality...

I never get bored in a hotel lobby! I always arrive earlier for meetings so I can sit down and observe, with a childish smile, all the...