You ignore the basics, they expect perfection.  You make promises, they hold you accountable.  You think only of yourself, they demand...

Here are the top 3 reasons! ✨ First, what do I say I do – “Using simplified hospitality concepts I help employees find value in their...

Some even say "Either you care or you don’t", and as far as “genuine” goes, it is only for luxury businesses. However, in the hospitality...

I never get bored in a hotel lobby! I always arrive earlier for meetings so I can sit down and observe, with a childish smile, all the...

👀 I realized recently, I never switch off my observation mode! Without my intention or plan, I pick up an excess of details from all...

Nothing is left to chance in luxury hospitality! Making guests feel emotionally connected to a brand only results from intense learning,...

When I remember my motivation at the beginning of my career for working in HR, it makes me laugh, as much as my answer to the question...

3 Behaviors to STOP NOW + 4 micro-behaviors you may not know they’re annoying! Every company’s culture is different, even within the same...

3 Simplified Luxury Behaviors to start practicing NOW Regardless of the industry you work in, remotely or on-site, in the office or in...

Just like performance is 5% talent and 95% discipline and hard work, learning and development is 5% training and 95% what you do after...

I am a one-woman-show, with green eco shoes as part of personal branding… I know, I should only tell the story of my humble beginnings...

The 4 most common problems I can solve for small businesses in my community, by breaking down my universal promise, “Using simplified...

I remember watching an American hospital series on streamline and being so impressed by how people, even in the most difficult...

It took me a long time and a great effort to become a true server. I was too narrow-minded, and self-centered, for too long to even give...

The meaning of “service” most of us use today is outdated. Maybe the experiences we had, the culture we live in, and the people we’ve met...

(… so what does she actually do?) Because that day when I will be so famous I won’t need an introduction is nowhere near… Because even if...

and will apply as an entrepreneur. With or without their intentions, my bosses taught me many lessons, and, just as you anticipated, some...

I could not be more convinced and inspired about the impact of my business idea, after the recent experience with one of my clients. I...

I used to be a corporate nomad, but now I'm just a nomad, (getting) ready for the next move. Short story: 15 Years - 5 Relocations - 4...

Authenticity is a beautiful concept, and "Just be yourself" sounds very reassuring. But at a closer look, it scares me how far from...